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Frequently Asked Questions
Your Comprehensive Guide to Crossover Trailers
Explore our Frequently Asked Questions for a comprehensive guide to navigating Crossover Trailers.
From rental process to user guide, find quick answers to common queries and embark on your off-road adventure with confidence.
Renting Crossover Trailers is the ultimate choice for your outdoor adventure needs. Our camper trailers offer an all-inclusive experience, providing everything you need for a memorable journey. With user-friendly features, they are perfect for both beginners and experienced overlanders alike, ensuring a hassle-free experience from start to finish.
Our trailer rentals are not only affordable but also deliver exceptional value for money. By choosing Crossover Trailers, you gain access to high-quality equipment that guarantees durability and reliability throughout your trip. Whether you're exploring well-known destinations or venturing off the beaten path to discover hidden gems, our trailers offer the versatility you need to make the most of every moment.
Experience the freedom to explore unique places and create unforgettable memories with Crossover Trailers.
Securing your adventure is easy! Simply click on BOOK NOW, choose your preferred trailer, select your rental dates, and complete the booking process online.
There are three different cancellation policies:
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- Full refund 14 days >:Renter is entitled to full refund of monies paid for all cancellations made at least fourteen (14) days prior to the rental start date. For example: If cancelled 14 or more days prior to the rental start date refund is 100%. If cancelled from 13 days – 7 days prior to the rental start date then the refund is half (50%). See below.
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- 50% refund 14 days <:Renter is entitled to half (50%) refund of monies paid for cancellations made within 13 days – 7 days prior to the rental start date. For example: If cancelled 7 days – 13 days from the rental start date refund is 50%.
- No refund 7 days<:If a cancellation is made within seven (7) days prior to the rental start date, the booking is non-refundable.
Full refund is provided for any cancellations made within twenty (24) hours of booking.
If the renter initiates the cancellation, this cancellation policy applies. Should Crossover Trailers need to cancel the reservation for any reason, the renter will promptly receive a full refund.
Absolutely! You must possess full comprehensive and collision insurance that cover rental trailers before embarking on your journey.
Yes, a security deposit is necessary to secure your rental trailer. The deposit will be refunded within 5 days after the trailer is returned, provided there is no damage or missing gear/equipment. In the event of damage to the trailer or missing gear/equipment, the replacement and/or repair costs will be deducted from the security deposit. If the security deposit does not cover the required repair or replacement expenses, a claim will be filed with your insurance.
You are fully responsible for the entire trailer while it is in your possession.
Equipment Accountability: Ensure that all kitchenware, gear, and equipment provided with the trailer are returned along with the trailer. Any missing items will incur additional charges as listed under Replacement Cost for Missing or Damaged Gear and Equipment below.
Paint Protection: While traversing dense bush areas, the trailer's paint may be at risk of damage. We recommend using a spotter—a person who guides you through challenging terrain—to prevent scratches. Any wear and tear to the paint will result in a detailing fee of $250.
Your cooperation in maintaining the trailer's condition is greatly appreciated. These measures ensure that each customer receives a well-maintained and fully equipped trailer for their adventure
Absolutely! We recognize the value of disconnecting from the daily grind and immersing oneself in nature for a rejuvenating escape. To encourage more people to experience the great outdoors and return feeling refreshed, we offer a 15% discount on bookings lasting over 7 nights. Additionally, we extend our gratitude to active duty military members, veterans, law enforcement officers, and first responders. Simply email us a copy of your service ID, and we'll provide a discount code for 10% off your rental. A minimum rental of 2 nights is required. Discounts cannot be combined.
Upon your schedule arrival, you and one of our team member, together, will do a comprehensive walkthrough to set an agreed upon condition baseline of the trailer you will be renting. A thorough review of the entire interior and exterior, including the undercarriage and the roof. All pre-existing damage(s) will be recorded on our Departure Form. You are more than welcome to point out any damage or wear and tear that you see and it will be recorded on the form.
In addition, a full inventory of kitchenware, gears and equipment will be conducted.
Any damages noted on the Return Form that were not listed on the Departure Form are the renter's responsibility and will be charged to the renter accordingly and will be deducted from the security deposit.
To ensure sufficient time for both 'Departure-Check-out' and 'Return-Check-in' process, we schedule one-hour appointment windows for each rental with a dedicated team member. Timely arrival for your trailer pick-up is crucial to avoid delays that may impact subsequent guests and our team’s schedule.
The trailer you have may be scheduled to go out, causing conflict for the next customer. Please note, a late fee of $25 will be charged for arrivals more than 15 minutes late for either pick-up or return. Additionally, failure to call and arriving more than 45mins late for departure-check-out will result in the cancellation of your reservation and forfeiture of your payment. Failure to call and arriving more than 45mins late for return-check-in will result in being billed an additional day. Please call right away if you are going to be late.
There's no set limit on the distance you can travel with our trailers as long as it’s within the lower 48 states. However, we do require your itinerary and the precise final destination of your trip. Providing us with this information ensures that we can offer appropriate advice and support should any issues arise during your journey.
We want every customer to fully enjoy their adventure without the worry of forgetting essential items. That's why our trailer rental package is designed to be all-inclusive, providing you with everything you need for a seamless journey. Focus on the adventure ahead, knowing that we've got you covered with the following amenities:
- Pop-up rooftop tent (Big Sur Class has interior sleeping quarters)
- Kitchen equipped with a dual burner stove, hot/cold water sink, and electric fridge/freezer
- Comprehensive utensils including knives, forks, spoons, plates, bowls, can opener, bottle opener, tongs, scissors, cutting board, and ladle
- Cookware such as large and medium pans, large and medium pots, and a moka coffee pot
- Exterior shower with hot/cold water, portable pop-up shower tent, and shower mat
- Essential equipment including a shovel, axe, recovery traction boards, recovery straps, bottle jack, and lighter
- Gear essentials including a table, 2 chairs, first aid kit, and jumper cables and more
- Fresh water supply with on-demand 12-volt water pump, and propane hot water system
- 20 pound propane tank on Big Sur class; 10 pound propane on Mojave and Yosemite class
- Bluetooth music system
- Instant awning for shade and shelter
- 200Ah power system with solar panel
- Ample storage compartments
- Fire extinguisher
- Spare tire
With all these amenities provided, you can embark on your adventure with peace of mind, fully equipped and ready for whatever the journey brings all while Roughing It Without Roughing It.
Yes, our trailers use a special hitch system that allows for three axes of movement, including 360 degrees of rotation. This enables the trailers to navigate a wider range of terrains compared to a traditional ball hitch. The hitch and hitch receiver connectors are included with your trailer rental.
Not a problem. If you need to extend your rental, please login to your account on www.xotrailers.com or call us to extend your rental period before the return date and time. Failure to extend your rental during the rental period will cause a conflict in our inventory and another customer’s reservation.
Big Sur Class Mojave Class Yosemite Class
Length: 194” Length: 151” Length: 142”
Width: 86” Width: 74” Width: 73.25”
Height: 91” Height: 70” Height: 67”
Either email info@xotrailers.com or direct call to (213) 777-7777 will work. You can also text us at this same number if you prefer.
- Utilize a spotter to assist with backing up the trailer.
- Maintain a towing speed of no more than 65 MPH.
- Ensure the jack is fully raised before departing.
- Make sure the trailer break is released before departing.
- Make wider turns at corners and curves to accommodate the trailer being towed.
- Regularly check the trailer tire pressure.
- During stops, always inspect the hitch coupler to ensure it is securely connected with the safety R-clip cotter pin in place. Additionally, verify that the trailer connector is fully inserted into the 7-way socket or the 4-way and that the safety chains are properly attached to the vehicle.
When driving on rough roads like washboard trails, be sure to air down the trailer's tires to 20 PSI (if you have an air compressor) and always drive slowly to avoid damaging the trailer.
You earn rewards points with every PAID booking. For each night of a PAID booking, you receive 2 points. Once you've accumulated 20 points, you can redeem them for 1 free night of rental. Additionally, you can earn points by referring us or tagging us on your social media.
Here's a breakdown of the various ways to earn points for free trailer rentals:
- Paid bookings: 2 points per night of rental
- Booking referral: 3 points
- Membership referral: 5 points (see Membership page)
- Social media tags: 2 points
Use your points to enhance your next adventure! Please note that bookings made with points are subject to all standard fees such as, taxes, processing fees, insurance, cleaning fees, etc.
We understand that every adventurer has unique preferences when it comes to overlanding—whether it's the destination, group size, or personal style. That's why we offer the largest selection of off-road trailers, each with its own distinct design to cater to a wide range of needs.
We have three trailer classes available:
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- Big Sur Class: Our largest trailer class offers spacious interior suitable for accommodating between 4 to 6 people, depending on size. Ideal for larger families seeking ample space and comfort.
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- Mojave Class: Our mid-size option, the Mojave class, can comfortably accommodate between 3 to 4 people, depending on size. Perfect for medium-sized groups embarking on their adventure.
- Yosemite Class: For solo or couples, our Yosemite class is the ideal choice. Designed to accommodate between 2 to 3 people, depending on size, it offers a cozy and intimate setting for your journey.
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Regardless of the trailer class you choose, rest assured that all three options come fully equipped with amenities, gear, and equipment, ensuring a worry-free and comfortable adventure for all.
Yes. You must be 25 years old to rent our trailers.
When renting a trailer from Crossover Trailers, it is a mandatory requirement to ensure that your personal auto insurance policy covers towing our rental trailers, as it serves as the primary insurance during the rental period.
Coverage for theft or physical damage to our trailers is mandatory, and you must provide proof of insurance at least 3 days before your departure date. Failure to provide proof of insurance within this timeframe will result in the cancellation of your booking, with 50% of the paid amount forfeited. You'll be prompted to agree to this rental policy during booking.
If your personal auto insurance does not offer coverage for rental trailers or if you seek additional protection, we recommend reaching out to MBA Insurance at www.mbatrailer.com.
Please note that our recommendation of MBA Insurance does not constitute a formal endorsement, nor does it serve as a legal or insurance advice. It's essential to consult with your insurance agent to understand the extent of trailer towing insurance and ensure adequate coverage for our trailers.
Crossover Trailers holds no liability for incidents, damages, or liabilities during the rental period that fall outside the coverage of your personal insurance policy.
Please contact us immediately if damage occurs during your rental. Upon return of your rental, the trailer will go through our return inspection process. We will assess the damages and will discuss with you at this time. Pictures are taken at pick-up and upon return to ensure you are not held responsible for damage(s) that you did not cause. If significant damage has occurred, we will contact the insurance adjuster and file a claim for repairs. Your security deposit will be held until cost of damage & repairs has been formally addressed and resolved.
- Pop-up Roof Top Tent – $1300
- Electric fridge/freezer – $500
- Cooler – $150
- Cookware: Large pan, medium pan, large pot, medium pot, moka coffee pot – $25 per item
- Ensuite shower tent – $400
- Pop-up shower tent – $70
- Shower mat – $40
- Propane tank – $60
- Instant awning – $700
- Portable solar panel – $300
- Table – $50
- Chairs – $20
- Hammock – $30
- Rope – $15
- Shovel – $30
- Hatchet – $30
- First Aid Kit – $20
- Flash light – $20
- Power drill – $180
- Recovery Traction Boards – $75
- Recovery Tow Straps – $85
- Bottle Jack – $80
- Jumper cables – $30
- Fire Extinguisher – $65
- Hitch – $75
We offer flexible rental periods with daily, weekly, and monthly rates. The maximum rental period allowed is 3 months.
For extended rentals, we provide the following discount rates:
- 15% off for rentals of 1 to 3 weeks
- 20% off for rentals of 30 days or more
Please note that extended rental discounts cannot be combined with other promotions or discount offers.
We sure do! We provide convenient drop-off and pick-up services within a 40-mile distance from Gardena, CA, for a nominal fee of $100 for the first 15 miles and $5 per mile thereafter.
In most cases, yes. Our trailers are specifically designed for off-road adventures and are highly capable on rough terrain. They can navigate most off-road conditions similar to those handled by most 4x4 vehicles. However, we do not recommend extreme off-road activities like rock crawling on trails such as the iconic Rubicon trail. While our trailers are well-suited for most off-road conditions, we advise against tackling extreme trails or engaging in rock crawling.
No. Crossover Trailers rentals are only allowed within the lower 48 states of United States.
Our trailers are uniquely designed for their light and compact size, making them towable by many types of vehicles. They weigh between 2,000 lbs and 2,700 lbs dry, depending on the trailer class. To safely tow our trailers, your vehicle must have a maximum towing capacity of at least 3,000 lbs and be equipped with a Class 2 hitch (1 ¼“) receiver rated for up to 3,500 lbs. Please refer to your vehicle’s Gross Vehicle Weight Rating (GVWR), which can be found on the Safety Compliance Certification Label located on the driver’s side door or the door latch post pillar. During checkout you will be asked to confirm that your vehicle meets the towing requirements of our trailers.
In the event of an accident or injury, your safety is our top priority. First and foremost, call 911 for immediate assistance if needed.
Once you've addressed any urgent medical needs, please contact us as soon as possible. You can find our contact number in your email confirmation or on the posted instructional manual found throughout the trailers.
With the exception of a flat tire, if the trailer breaks down through no fault of your own and is unable to continue operating, we'll make every effort to provide you with a replacement trailer or arrange for towing to retrieve it. If a replacement trailer is not available or we are unable to get you a replacement, we'll refund the remaining portion of your trip.
If you were in an accident that causes damage to the trailer and it becomes inoperable, we will arrange for towing to return the trailer to us. You will file a claim with your insurance. If an accident occurs with another party please ensure you obtain the other driver's information so a claim can be properly filed.
Your safety is our utmost concern, and we're here to assist you every step of the way.
Yes. Hauling hazardous materials are not permitted. In addition, a weight load that will exceed your vehicle’s maximum towing capacity. Feel free to contact us if you have questions regarding specific on restrictions.
Rooftop tents are fantastic! Once you've tried one, you'll never want to go back to traditional ground tents. The advantages are countless: no concerns about critters, no dirt being dragged inside, and setup and takedown are incredibly easy. Plus, each rooftop tent comes with a built-in plush mattress, ensuring a cozy night's sleep under the mesmerizing night sky.
All our trailers come standard with both 4-way and 7-way trailer connectors. Your vehicle must have one of these connections to tow our trailers.
Tolls and toll violations are your responsibility and must be covered by you. In the event of receiving a toll road fine, we will charge the fine amount to your credit card.
Testimonial
Stories of Adventures with
Crossover Trailers
Crossover Trailers provided us with a home away from home during our off-road adventure. The camper trailer's amenities were top-notch, and the attention to detail ensured a comfortable and memorable journey. Highly recommend for anyone seeking a perfect.
As a solo traveler, Crossover Trailers was a game-changer. The compact yet fully-equipped camper allowed me to explore off the beaten path with ease. The thoughtfully designed interior made solo camping a breeze. If you're a solo explorer, Crossover Trailers.
Our experience with Crossover Trailers was nothing short of phenomenal. The off-road capabilities combined with the well-designed interior made for a seamless adventure. From cooking under the stars to waking up in the rooftop tent .
Our family adventure with Crossover Trailers exceeded our expectations. The spacious layout, amenities, and rugged build made it a true home on wheels. It was incredible to witness our children embrace nature without sacrificing any comforts. Thank you.